Standard: ISO 9000 (Quality Management Systems)

Sponsor: ISO (International Organization for Standardization)

Description: ISO 9000 is the international standard for Quality Management Systems (QMS).

Relationship to Records Management: Documentation and effective management of records is of the essence of QMSs.  One way or another, any organization that wishes to engage in high-quality management of business processes must meet the requirements specified in the standard.  Otherwise any degree of success that is achieved will be based upon happenstance, rather than a well-conceived business process that can routinely and consistently produce high-quality results on an ongoing basis.

Problems/Issues/Weaknesses: The standard is complex and requires a substantial commitment of leadership and resources.  While it can assure high-quality results within a supply chain, it does not guarantee that the products or services delivered are those that will be demanded by the market in the future.  It is oriented toward continuous improvement rather than the more revolutionary, quantum leaps that are the aim of business process reengineering (BPR).

Closely Related Standards: DMA and DoD 5015.2

Links to More Information:

ISO 9000 and 14000 http://www.iso.ch/9000e/9k14ke.htm

Managing Records for ISO 9000 Compliance, by Eugenia K. Brumm, Book News, Inc. Portland, OR.

ANSI ASC Z-1 Committee on Quality Assurance Answers the Most Frequently Asked Questions About the ISO 9000 (ANSI/ASQ Q9000) Series, American Society for Quality http://www.asq.org/standcert/iso.html

Executive Overview - ISO 9000 Quality Management System, February 1999, Innovation Business Services http://fox.nstn.ca/~cottier/overview/ISO_9000/iso.html

NASA's ISO 9000 Home Page http://iso9000.nasa.gov/

ISO 9000 - Paraphrased from Total Improvement Management, by H. James Harrington, McGraw-Hill, Inc., 1995. http://users.erols.com/ambur/ISO9000.htm

Please convey corrections, updates, or suggested enhancements in this summary to: Owen_Ambur@fws.gov


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